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About Us

In Memoriam

Jeanne Eddington

Jeanne Eddington In Memoriam: Jeanne, a senior partner in Eddington Consulting, died in December 15, 2014 of breast cancer after a long and distinguished career in management and consulting. Jeanne was born in Erie, Penn., graduated from Thiel College and met Jon at the University of California, Berkeley. They were married in 1964, lived in Germany while Jon was serving in the military, and moved to Canada in 1971, settling in Toronto’s Beach neighbourhood and becoming proud Canadians. Jeanne received her Masters of Adult Education degree from the University of Toronto in 1978 and held various positions as a manager and educator before joining Eddington Consulting in 1997. She was a talented and highly respected consultant advising many large public- and private-sector organizations.

Jeanne’s legacy is a life well lived. Possessing exceptional personal qualities, she was a lifelong volunteer and leader who always sought to make this a better world. She has been an inspiration to all who have known her.

Our Team

Jon Eddington

Jon Eddington

Jon Eddington has over 40 years of experience in telecommunications, and information technology driven business strategy and management, areas of vital importance to the development of business requirements, strategies and plans.

Since founding Eddington Consulting over 20 years ago, Jon has provided telecommunications and technology consulting services for over 100 major clients, including universities, colleges, school boards, hospitals and healthcare, all levels of government, and private sector organizations. He has held various technical and management positions in the telephone industry (with Bell Canada, GT&E Data Services, General Telephone Company of Florida); the insurance industry (Manulife Financial); and the U.S. Armed Forces.

Bruce Mottershead

Bruce Mottershead, P.Eng.

Bruce Mottershead, P.Eng. is an Independent Management Consultant, specializing in Telecommunications Strategy and Acquisitions, Project Management, Business Continuity, Disaster Recovery and Pandemic Planning.

Bruce is a Graduate of the University of Waterloo, holding a BASc. in Electrical Engineering, an MASc. in Systems Design Engineering and is a Professional Engineer. Bruce spent 15 years with Northern Telecom and related companies. He started his consulting career with Ernst and Young.

Bruce began independent consulting in 1994 and specialized in strategic positioning and acquisitions through RFX processes, of telecommunications for medium to large scale corporations and public sector institutions with specific focus on voice technologies including telephone systems, voice processing, call processing, call centers, CTI and project management. Recently, Bruce’s practice has evolved to include an emphasis on Disaster Recovery and Business Continuity planning. Bruce’s many projects demonstrate his wide base of experience.

Linda Hunter

Linda Hunter

Linda Hunter with over 20 years' experience, specializes in helping clients develop a foundation for cohesive technology planning to facilitate sensible economic change and improvement by combining existing systems and software with appropriate new technologies.

Specialties: Assisting clients to migrate from legacy systems to VoIP Platforms; on premise or in the cloud. Linda has led many successful SIP implementations for multiple locations, demonstrates excellent research skills; client-vendor contract mediation and offers a highly developed expertise identifying problems and flushing out details.

Linda also assists large multi-branch companies, municipalities and other nonprofit operations with cost optimization ensuring appropriate ICT fees.

Our Partners

Eddington Consulting is an emeritus member of the Society of Communications Technology Consultants International (SCTC). Membership in professional associations such as the SCTC requires that we attest to the SCTC Code of Ethics and Professional Conduct.

Through the SCTC and through our leadership in the consulting community in Canada, the United States and Europe we have established alliances with other telecommunications, information technology and business strategy consultants. Together, we provide a broad base of complementary skills, which ensures that your project goals are achieved in a thoughtful and expedient manner. And as trusted advisors we have established rapport and contacts with a wide range of Information and Communications Technology (ICT) vendors and their consultant liaison programs. The following are several of our strategic partners:

Data Perceptions

Data Perceptions provides business strategy execution consulting services, specialized and focused on technology and operations.

Data Perceptions is a leader in technology and operations consulting services, delivering strategic and operational enhancements through the use of: technology, innovative methodologies, and a skilled talent community/eco-system.

We deliver strategic innovation and operational excellence through our collaborative approach, culture, commitment to core values, and our unique talent community.

Website: http://www.dataperceptions.com

RIC Services

RIC Services deploys technology solutions to serve a business function.

RIC works with the client to ensure that business requirements are precisely identified. Armed with clearly articulated and documented objectives technology solutions and services are delivered consistent with addressing the business objectives.

RIC assists clients through the entire life-cycle of their initiatives; from initial concept, justification, implementation and operations. Highly skilled technical staff can be assigned to the implementation aspects of any technology initiative.

Website: htttp://www.ric.ca

Contact Strategies Inc.

Contact Strategies Inc. is an independent consulting firm that has provided effective and customized solutions for more than 300 contact centers of various sizes (small, medium and large operations) at different stages of development in Canada, the US, Philippines, India, Latin America and Taiwan. Collectively, the principals have more than 50 years of contact centre experience helping clients establish or expand their centers while achieving results. Our clients include financial institutions, government agencies, outsourcers, wholesalers, retailers, insurance and utility companies. We partner with our clients to develop sound business plans and operational strategies to facilitate the launch of a new inbound or outbound sales and service centers or enhancements within an existing one.

Website: http://www.contactstrategies.com

Strategic Situations Corporation

Strategic Situations Corporation is a project management consulting firm that helps organizations plan, implement, and govern their strategic initiatives. With experience managing complex projects for businesses large and small, Strategic Situations can join our team to help you realize your strategic goals.

Website: http://www.strategicsituations.com

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