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Our Services

Eddington Consulting has broad experience and expertise in the following areas and markets.

Areas of Expertise in Telecommunications and Computer Communications

Contact Centre Planning
  • Contact Centre Planning and Design
  • Contact Centre Systems
  • Telecommunications Strategic Planning
  • Telecommunications Systems Design and RFP’s
  • Data Communications Networks Design and RFP's
  • Video Conferencing Systems
  • Local and Wide Area Networks
  • Relocation Services and Project Management
  • Convergence of Voice and Data Networks (Voice over IP)
  • Communications Strategy and Business Transformation

Areas of Expertise in Operational Review and Productivity Improvement

  • Identification of People and Process Issues
  • Customer Service Best Practice
  • Needs Assessment and Strategic Planning
  • Goal and Objective Setting
  • Team Building and Conflict Resolution
  • Work Flow Analysis and Process Redesign
  • Development of Systems and Procedures
  • Analysis of Administrative Systems
  • Training and Implementation
  • Post-Implementation Audit and Review

Markets Served

  • Colleges, Universities and Boards of Education
  • Organizations with a customer/citizen service focus
  • 211 and 311 Contact Centre Planning & Development
  • Municipal, County and Regional Governments
  • Healthcare and Social Service Agencies
  • Provincial Government Ministries
  • Engineering and Architecture Firms
  • Telecommunications Companies
  • Pharmaceutical Companies
  • Large Non-profit Organizations

We provide the best business solutions for your needs. Contact us for a no-cost consultation on any area of our expertise.

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